TERMS & CONDITIONS

Payment
Please pay by Paypal, credit or debit card when you make place your order. Card payments are secure.

Sending your order to you
We aim to despatch your order within 14 days, so orders to UK addresses will usually be received within a week.

Postage & packing
This is a flat rate of £4.95 per order, up to £9.95 for larger orders, to UK addresses with free delivery available on orders of over £100.00. Please contact us if you require delivery to a non-UK address.

Out of stock
If we have run out of an item we will let you know as soon as possible. We will only charge your credit or debit card for the items we have in stock and are sending. We accept cheques sent in advance of the order.

Returns
If an item is not suitable, please return it to us within 14 days to exchange it for another item, or for a full refund. Please quote your order number, or put a copy of the order in the parcel, and post your parcel to the address on the contact page. Please state clearly if you want a refund, or exactly what you would like as a replacement and the reason for returning. We recommend that you obtain a proof of posting from the Post Office. If you need a refund, you will be refunded to the credit or debit card or Paypal account that you paid with.

Our products
Please note that because all of our products are hand-made and hand-finished, they will vary slightly, and your item may not be quite the same as the photo. Colours and measurements might also be slightly different.

Privacy and security
We only ask for your email, phone number, billing and delivery address in case there are any queries on your order, for courier information and for the mailing list.
We never sell or give customer details to any other organisation.