SHIPPING & RETURNS

We aim to despatch your order within 14 days, so orders to UK addresses will usually be received within a week, all posted 1st Class.

We endeavour to maintain excellent customer service and customer satisfaction. With that in mind, we guarantee the condition of every item as it is described on our website.

If you are dissatisfied with your purchase for any reason, please contact us at sales@thegardenhouse.net within seven working days (not including weekends or bank holidays) from the day on which you have received the goods. To be eligible for a full refund of the purchase price, please ensure that you return the goods within 14 days of receipt and in the same condition you received it in.

You will be refunded the return delivery costs, equal to the original delivery costs paid, if the return was a result of an error on The Garden House’s part. If the return was not as a result of an error on the part of The Garden House’s, you will be responsible for the delivery costs.

The refund will be deposited via Paypal or your credit/debit card account. Once your refund has been credited, we will send you confirmation of the refund via email.